You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing [email protected] or reaching out to our chatbot!

Our products are appropriate for all skin types. If you have allergies or sensitive skin we always recommend a spot test first!

Our products have a shelf life of at least one year. Each of our products come with an expiration date on the packaging so you can determine the period of best quality and effectiveness.

We advise storing our products at room temperature, out of direct sunlight, between 50 and 80 degrees. If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product's efficacy, though it may result in a thicker or thinner texture.

Apothecanna never tests on animals.

Please email us at [email protected] right away. We cannot change a paid order, but we can cancel it, and help you place a new order. Our fulfillment center fulfills orders quickly, so please reach out as soon as possible.

Please review the Shipping & Returns page.

You can view the order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

You can use one promo code per order. If you've encountered two valid Apothecanna promo codes during your travels through the Internet, please choose the one you want to use more.

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we'll apply the best deal.

We accept Visa, Mastercard, and Discover. 

Oh no! Here are a few things to check if your payment didn't go through: 

Check that your card's billing details (such as the security code and billing address) match what you've entered into our system. 

Still having issues? Clear your cache in your web browser and try to place the order again.

All orders ship directly from our warehouse in Topeka, KS.

We use FedEx for our free shipping and standard USPS mail. 

We use USPS for all orders being shipped to Hawaii, Alaska, and PO Boxes.

Here's how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 3 business days. Then one of our carriers takes it from there. 

All carrier shipping times are estimated and not guaranteed. You'll get a shipment notification email with a tracking number as soon as your package ships!

You might experience a few extra days in shipping timelines. Shipping to these states is estimated to be around 15 business days.

Sorry about that! In a few cases, the carrier takes 1-3 business days to register your shipment status. 

If your tracking number isn't updating or working at all, please reach out to us as soon as you can via [email protected]. We can give you the inside info.

If your order is shipping to an incorrect address, please email [email protected].

We're sorry you didn't love your Apothecanna product. Please reach out to [email protected] with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Don't worry—Apothecanna packages don't include return slips. Just reach out to [email protected] and we'll help you place your return or exchange.

We stand behind the quality and effectiveness of our products. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee on all our products. 

• Purchases made from entities other than our website are not eligible for a return, credit, or exchange. Please contact the retailer where the product purchase was made and inquire about their exchange or return policy. 
• Items purchased directly from our website are eligible for a return or refund within 30 days of receipt  
• Shipping charges are not refundable 
• Please return via USPS, UPS, or FedEx (Any shipping charges incurred for the return are the responsibility of the customer) 
  • If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking
  • We are not responsible for packages lost in transit
  • Packages must be postmarked within 30 days of receipt to be eligible for a refund or exchange
• Our refunds may take up to 5-7 business days to process after we receive the package. Please note it may take additional time to post to your financial institution.  

Credit card refunds usually take 5-10 business days to appear on your statement. 

From start to finish, please give your refund 7-14 days to find its way back to you.

If you received a product different from the one that you ordered, sorry about that! Please contact us at [email protected] and we'll be sure to get you the Apothecanna product you ordered!

No, we ship only within the U.S. We cannot take international orders. We cannot ship internationally.

Your Endocannabinoid System (ECS) naturally aims to promote homeostasis within various systems of your body. When our systems are unbalanced, something feels off. CBD supplements have the potential to support your ECS in its mission to achieve balance.

We recommend incorporating CBD into your daily wellness routine.

Options are abundant across the internet, so allow us to start by saying you've come to the right place. Capsules, Drops, and Gummies are an excellent start for anyone looking to try CBD. In addition, capsules can offer a ton of convenience if you already include supplements in your daily wellness routine.

We always recommend starting with a lower dose. Tune into your body and work your way up until you find an effective dose. Many people feel a sense of calmness and well-being by using our products as directed. 

Some people will notice a more desirable effect by increasing their amount, while others experience the benefits of going lower. It's always best to discuss any supplements you consume with your healthcare provider. 

We encourage our customers to seek value in quality over quantity.

No. CBD does not have any intoxicating properties and contains less than 0.3% THC. 

Our products are formulated with tuning into your body, not out.

For ten years, Apothecanna has provided premium formulas with ingredients that work in concert with CBD. Some things never change. 

We've included botanicals such as black cumin seed and ashwagandha to enhance benefits. Our unique extraction process aims to preserve more beneficial bi-products of the plant. Our hemp oil has higher amounts of terpenes, fatty acids, and phenols than many brands in the market.

Cannabidiol (CBD) is generally considered safe. When taken as a supplement or applied topically, it can prove incredibly beneficial to your wellness routine. However, as with any supplement, combining other medications or substances can cause undesirable effects. Speak to your healthcare provider regarding your current medications.

You can always have too much of a good thing. We encourage you to follow our directions of use and adjust to achieve an effective dose for you. As always, speak to your healthcare provider about consuming any dietary supplements.

Our hemp is 3rd party tested to ensure that less than 0.3% of Delta-9 THC is present in our hemp as set forth by many state regulations. In addition, we test our ingestible products to contain less than 0.01% of traceable THC. Therefore, our products should not cause you to fail a drug test.

Unfortunately, your purchase of Apothecanna products is only for your personal use. By purchasing Apothecanna products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.